Privacy Policy
DiDiCar Privacy Policy
Last Updated: 1st May 2026
Welcome to DiDiCar (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Platform”).
By using DiDiCar, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Full name
Phone number
Email address
Vehicle information (e.g. car plate number, model)
Payment details (processed via third-party providers)
1.2 Usage Data
App usage behavior
Service bookings and transaction history
Reviews and ratings submitted
1.3 Device & Technical Information
Device type and operating system
IP address
App version and crash logs
1.4 Location Data
Real-time location (to help you find nearby workshops and services)
2. How We Use Your Information
We use your information to:
Provide and manage our services
Connect users with nearby workshops
Process payments securely
Improve app functionality and user experience
Send service updates, confirmations, and notifications
Provide customer support
Prevent fraud and enhance security
3. Sharing of Information
We may share your information with:
3.1 Service Providers
Payment gateways
Cloud hosting providers
Analytics tools
3.2 Workshop Partners
To fulfill your service bookings and requests
3.3 Legal Authorities
When required by law or to protect our rights
We do not sell your personal data to third parties.
4. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your data only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Backup data may be stored for a limited period before automatic deletion.
6. Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent (where applicable)
You may contact us at any time to exercise these rights.
7. Third-Party Services
Our platform may contain links or integrations with third-party services. We are not responsible for their privacy practices.
8. Children’s Privacy
DiDiCar is not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app and/or website. Continued use of the Platform indicates acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
DiDiCar Support Team
Email: info@didicar.com.my
Phone: +6012-588 0138
11. Consent
By using DiDiCar, you consent to this Privacy Policy and agree to its terms.